Due to the hygienic nature of cosmetic products, all sales are final.
We do not accept returns or offer refunds on opened or used items.
If an item arrives damaged during delivery, customers must contact us within 48 hours of delivery with clear photos and videos of the item and packaging for review.
Claims submitted without visual proof or outside the stated timeframe may not be eligible for a refund or replacement.
We reserve the right to refuse refunds where products show signs of use, tampering, or improper handling after delivery.